Refund policy

We have a 30-day return policy, which means you have 30 days after your item has shipped to request a return.

To be eligible for a return, your item must be in the same condition that you received it.  New and unused condition means the item has never been installed and can be returned in re-sealable condition with the original packaging. Customers are responsible for return shipping charges.

You’ll also need To contact us for an RMA number prior to returning.  

To start a return, you can contact us at support@bidetlove.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return RMA will not be accepted.

You can always contact us for any return questions at support@bidetlove.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order appears to be damaged due to shipping, do not take possession of the package.  Take pictures of the damages and keep the paperwork and refuse delivery.  If you do take possession and later notice to the packaging, make sure you keep all the original packaging until it’s determined that a shipping insurance claim is required.  If any original packaging materials are thrown away we cannot file a claim on your behalf and you waive your right to a return or exchange.  Please contact us within 30 days of your shipment date so we can file a claim and start the process of replacing your product.

Exceptions / non-returnable items
Due to the personal hygienic type of products we carry, we cannot accept returns or exchanges on anything that has been used or installed in anyway.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.